New modes and new capabilities.
Thematic area dedicated to all those who wish to:
- Rethink the Employee Experience offered by your organisation.
- Rethink the Customer Experience to maintain existing client relationships while attracting and developing new client relationships virtually.
- Develop and enhance the Rise UP core skills, that achieve higher impact.
The Area is organised in the 3 key areas indicated below, in which we propose Coaching/Counselling solutions, Training programmes and additional Resources (Job-aids, Blogs, checklist):
EMPLOYEE EXPERIENCE
VIRTUAL ONBOARDING – Redesign the Employee On-boading process adapted to the new conditions.
NEW INTERNAL COMMUNICATION – Rethink the internal communication process and its messages using effectively the tools and the opportunities offered by the contemporary technology.
GENERATION MIX – Orient while enhancing the contribution of different generations to the construction of the “new normal”, leveraging on their peculiarities, characteristics, experiences and approaches.
CUSTOMER EXPERIENCE
MANAGING DISTANCE RELATIONSHIPS WITH CLIENTS – Manage relationships with your Customers and get in contact with new Customers even when you can’t meet them in person.
MANAGING DISTANCE MEETINGS WITH CLIENTS – Plan and manage a virtual meetings with your Customers while developing business intimacy and trust based relationships.
MANAGING VIRTUAL EVENTS FOR YOUR CLIENTS – Create a virtual event for your Customers and assess their effectiveness and impact.